Terms of service
GENERAL TERMS AND CONDITIONS – Shilajit Brothers
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Article 1 – Definitions
Entrepreneur: Greenovators B.V., established in the Netherlands, operating under the name Shilajit Brothers, reachable via info@shilajitbrothers.nl.
Customer: any natural person or legal entity entering into an agreement with the Entrepreneur.
Consumer: a Customer acting for purposes outside his or her trade, business or profession.
Product: food supplements, including shilajit.
Agreement: any agreement concluded between the Entrepreneur and the Customer via the webshop.
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Article 2 – Applicability
1. These terms and conditions apply to every offer, order and agreement via the webshop.
2. Deviations are only valid if agreed upon in writing.
3. Any general terms and conditions of the Customer are expressly excluded.
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Article 3 – The Product
1. The products offered are food supplements and not medicinal products.
2. The products are intended for persons aged 18 years and older. Use by persons under 18 years of age is entirely at their own risk.
3. The products are not suitable for use during pregnancy or breastfeeding, in case of medication use or medical conditions, unless advised otherwise by a physician or qualified healthcare professional.
4. The products are not a substitute for a varied diet and a healthy lifestyle.
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Article 4 – Use & Instructions
1. The Customer is solely responsible for the correct use of the product.
2. Instructions for use, warnings and recommended dosages stated on the packaging, leaflet or website must be strictly followed.
3. The Entrepreneur is not liable for damage resulting from use contrary to these instructions.
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Article 5 – Information, Science & No Guarantees
1. All information provided on the website, in blogs or other communications is for informational purposes only.
2. References to scientific publications are provided for general information and do not constitute medical advice.
3. The Entrepreneur provides no guarantee regarding results or effects of the product.
4. Results may vary per individual. No rights can be derived from experiences or expectations.
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Article 6 – Formation of the Agreement
1. The agreement is concluded at the moment the Customer places an order and the Entrepreneur confirms it.
2. The Entrepreneur reserves the right to refuse orders or impose additional conditions.
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Article 7 – Prices & Payment
1. All prices are stated in euros and include VAT, unless stated otherwise.
2. Payment must be made in full in advance using the available payment methods.
3. In case of non-payment, the Entrepreneur is entitled to dissolve the agreement.
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Article 8 – Delivery
1. Delivery takes place at the address provided by the Customer within the EU.
2. Delivery times are indicative and never binding.
3. Exceeding a delivery time does not entitle the Customer to compensation or termination.
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Article 9 – Right of Withdrawal & Returns
1. The Consumer has the right to withdraw from the agreement within 14 days after receipt of the product.
2. The right of withdrawal expires if:
• the seal of the product has been broken;
• the product has been used or is no longer in its original condition.
3. Returns are at the Customer’s expense and risk.
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Article 10 – Liability
1. The Entrepreneur is only liable for direct damage resulting from intent or gross negligence.
2. Any liability is limited to the amount of the order concerned.
3. The Entrepreneur is not liable for:
• incorrect or improper use of the product;
• use contrary to instructions or warnings;
• indirect damage, consequential damage or health-related claims.
4. The Customer indemnifies the Entrepreneur against claims by third parties arising from use of the product.
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Article 11 – Importer Status
1. The Entrepreneur acts as the importer of products originating from outside the EU.
2. The products are imported, tested and marketed in accordance with applicable EU legislation.
3. Statutory product liability is not excluded but is limited to the extent permitted by law.
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Article 12 – Force Majeure
1. The Entrepreneur is not obliged to fulfil any obligation if prevented by force majeure.
2. Force majeure includes any circumstance beyond the Entrepreneur’s control, including but not limited to transport issues, customs delays, supplier delays, government measures, geopolitical circumstances and technical disruptions.
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Article 13 – Intellectual Property
1. All texts, images, trademarks and content on the website are the property of the Entrepreneur or its licensors.
2. Use, reproduction or distribution without prior written consent is not permitted.
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Article 14 – Complaints Procedure
1. Complaints must be submitted clearly and fully described via info@shilajitbrothers.nl.
2. The Entrepreneur will respond substantively within 14 days.
3. If no solution is reached, the dispute may be submitted to the competent court.
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Article 15 – Governing Law & Disputes
1. All agreements are governed exclusively by Dutch law.
2. Disputes shall be submitted exclusively to the competent court in the Netherlands.
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Article 16 – Amendment of Terms
1. The Entrepreneur reserves the right to amend these terms and conditions.
2. The most recent version published on the website shall apply.
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Article 17 – Final Provision
If any provision is found to be invalid or voidable, the remaining provisions shall remain fully effective.